Assessment Center Tips and FAQs

Several enhancements to the PAEA Assessment Hub will go live on Thursday, May 30 to improve the user experience for faculty, staff, and students. Changes will take effect on May 30 following a brief downtime ending by 8 a.m. ET.

The enhancements are based on our members’ feedback and suggestions for improving the experience for faculty, staff, and students.

More Efficient Score Import

Wait times for scores to be pulled into the Assessment Hub from the Exam Delivery Platform will be reduced from hours to minutes. Scores from successfully uploaded exams will be available very shortly. If you do not see a score within five minutes, check the Exam Delivery Platform for a green check next to the student’s name. If there is no green check, the student should reopen their SecureClient app to allow the system to retry the upload. If the green check is present but not the score, reach out to PAEA Exam Support at the email address at the end of this email.

More Details in the Exam Schedule Tab

More exam details – time-based accommodations and exam type – have been added to the Exam Schedule tab so you can verify that information. If anything is incorrect, click the Cancel button to reschedule the exam. The table will be sorted by the student’s last name rather than the order in which they were scheduled. Additional enhancements to this page are pending.

Verifying Student Account Confirmation

On the Manage Students screen, programs will be able to see whether a student has set up their Assessment Hub account. After selecting the student’s name in the table, the first button in the details box on the right will say “Resend Confirmation” if they have not set their password. If they have a password, the message will say “Send Password Reset.”

PAEA strongly encourages program staff to ask ALL students to update their SecureClient app before their next exam whether they are using PCs or Macs.

You may have noticed in the Exam Delivery Platform that Surpass will be deploying a SecureClient update on Wednesday, April 24, at 7 p.m. ET, for students who use a PC.

This update will require users to temporarily disable text suggestion software, such as the typing assist tools native to Windows, as well as tools like Grammarly. Users will not be able to launch SecureClient without first disabling this tool.

To do so, navigate to Settings > Time & language > Typing and ensure the toggles are set to Off before each exam. (See photo below)

SecureClient Updates Improve Exam Experience for Students and Proctors

We have been making steady improvements to the SecureClient app based on your feedback, data we have gathered from affected students, and extensive investigation.

A critical update to the Mac version of SecureClient is coming this week. The updated version, 1.34.2, will include one brand new change, and another that has already seen excellent results in the last few weeks:

• The way exams are downloaded to SecureClient has been improved and will prevent a connection error message in an offline exam. A missing encryption key was determined to be the source of the error, which led to major disruption and caused some students to need to complete exams on separate devices.
• Several recent changes to the score upload process continue to show strong results. Once the student finishes their test, the computer is released from lockdown and automatically reconnects to the internet. If there is a delay in reconnecting, the app accounts for this by retrying the upload every 30 seconds with no additional action required. At the end of their exam, students who receive an upload error message should, first, look to make sure they are connected to Wi-Fi, and, second, let their computer sit on that error screen for a minute or two so the app can continue uploading attempts. While the app retries uploading, the student will see a spinning wheel at each 30 second mark. The proctor will see a green check when the exam upload has been successfully completed.

Please make sure that students using Macs and iPads update SecureClient before their next exam to ensure these critical updates are in place.

An important update was also added to the PC version of SecureClient in late January. Students can now use keyboard shortcuts (CTRL and + or -) to zoom within SecureClient. If a student has requested an accommodation for enlarging or minimizing text, this can be met by simply testing on a PC and will not require special scheduling or evaluation by PAEA. This important accessibility feature matches the ability to pinch to zoom on an iPad, though zoom is not yet available for Macs. These updates to the PC version are automatically implemented each time a student opens their SecureClient app.

We strongly recommend that students check for updates the evening before their test if they use personal devices. For Mac and iPad users, this means turning on automatic updates for the app or checking the App Store for a new version. For PC users, this means opening SecureClient to let the automatic update process run.

If students have any issues updating their apps, they can reach out to PAEA Exam Support at exams@PAEAonline.org for assistance.

PAEA and our partners recently released an update to SecureClient for Mac users that is providing some relief to score upload issues. Before testing, please direct all student Mac users to ensure they have the latest version of SecureClient installed.

This new update includes three key improvements: 

• SecureClient will retry the score upload every 30 seconds if a connection error prevents the initial upload. Students will still see the error message at the end of the test, but they will see the screen refresh after 30 seconds to indicate a retry. A Proctor user can check the Monitor Exam tab to verify that the score is uploaded, which is indicated by a green checkmark next to the student’s name.
• SecureClient will unlock the test immediately after the student confirms they have completed. The impact of this change is that the student can check the task bar at the top of their screen to see if they are connected to the internet and reconnect if needed. The student will not be able to go back into the test at this point to change their answers as they have indicated that they are finished. This will simply allow them to verify a strong Wi-Fi connection while the app attempts to upload their responses.
• Improved action logging to allow PAEA to investigate issues. If there are any issues with the exam, please be sure to reach out to PAEA Exam Support at exams@PAEAonline.org with the exam keycode and a description of what happened so that we can report it for investigation.

We recommend that students wait two or three retry cycles before escalating to other troubleshooting. If proctors are unable to verify upload of the test at this point, have the student exit the test and then reopen SecureClient to the keycode screen, letting it sit a couple minutes to attempt upload again. The proctor can check for the green checkmark, or the student can enter their keycode to see if the exam is showing as completed. If that is not successful, please reach out to PAEA Exam Support for further assistance.

We continue to make improvements to SecureClient to ensure a fair exam experience for all students. If you have any questions or issues, please do not hesitate to reach out to us at exams@PAEAonline.org.

PAEA Exams Can Be Taken on an iPad
The Assessment Center now allows students to take exams on iPads. This enhancement is a direct response to program requests.

To take advantage of this new feature, students must download SecureClient. Students will need to ensure the latest version of the app is downloaded either by allowing automatic updates or manually updating SecureClient.

Currently, the only tablet that can be used to take PAEA exams is an iPad. The iPad Mini is not compatible due to screen resolution requirements, which are listed here. There are a few important differences in how the iPad app works:

• Using the iPad app may benefit students who require the use of zooming to increase the size of the test text and images by using pinch gestures. We urge students to exercise caution to ensure that pinching does not change their answer selections.
• The iPad version does not currently have the ability to highlight stem text or strike out answer options like the computer app.
• The digital notepad still only uses the keyboard. Students cannot draw with their finger or an Apple Pencil in the notepad, so it functions similarly to the computer version.
• The app will ask users to enter lockdown mode before entering the test – clicking “no” will prevent students from entering the test, while clicking “yes” will disable buttons and gestures that allow test takers to access other apps.

Unproctored Exams Will No Longer Use PINs
Beginning with exams scheduled on Monday, November 13, Unproctored exams in the Assessment Center will no longer have a PIN added by default. This means that students can start their tests with the Unproctored delivery type at any time within the scheduled date range without intervention by a proctor.

Exams scheduled before November 13 with the Unproctored delivery type selected, regardless of the actual exam administration date, will still have a PIN set. For those previously scheduled exams, proctor users can remove the PIN within five days of the scheduled start date to allow students to begin their exams at their preferred time.

With these changes, the delivery types available in the Assessment Center will work as follows:

• In-Person Exams are scheduled for a set time with a PIN set, administered in SecureClient. These exams may be scheduled until the time they are set to begin.
• Unproctored Exams are scheduled for a date range without a PIN, administered in SecureClient. These exams must be scheduled at least a day before they are set to begin.
• Remote Proctored Exams are scheduled for a date range with a PIN, administered with a third-party remote proctoring service with monitoring resources, as they will not require SecureClient. These exams must be scheduled at least a day before they are set to begin.

Update SecureClient for Mac Users
We are pleased to announce Mac SecureClient has been updated by Apple for Macs and the latest iteration should prevent future scoring problems.

The latest version is available in the App Store. For many Mac users, the update will be done automatically, so the update may already be in place for some. However, Apple has a setting that can be turned on/off for apps to update automatically so it may not have auto-updated for everyone. We recommend turning on “auto-update” by going to your App Store settings and ensuring Automatic Updates is checked.

Please alert your students that it is important to check that they have the most up-to-date version of SecureClient before an exam begins. Here are instructions for those who want to manually update their apps.

Student Access to Assessment Hub
Your students will access the Assessment Hub to retrieve score reports once faculty have released those reports. This is the only reason students will need to access the Hub.

For students to access PAEA exam score reports, they must confirm their email and set a password in the Assessment Hub by following a link they will receive via email from PAEA. We have sent multiple email reminders to students to ensure they are prepared for test day.

We recognize that students have busy schedules, so we are asking that program staff help us remind them of this necessary step. Please remind students to look for the email which was sent on Monday, September 11 and will expire on Friday, September 15, follow the link, and choose a password. This quick activity will make a big difference when students try to access their score reports.

If students have not received an email inviting them to set up an Assessment Hub account, lost that email, or the link has expired, programs may reset this link for individual students. The staff member will go to the Assessment Center > Assessment Hub > Student Roster > Manage Students. The staff member must filter to the graduation year and select the correct student and then click Reset Password.

Student User Agreement
When students sign into SecureClient or Surpass to start an exam they will enter their keycode and PIN as directed and be asked to acknowledge a student agreement. The check box is grayed out until the student actively scrolls through the whole agreement. After that task is complete, they can check the acknowledgement and start the exam.

• How can I gain access to my program’s roster and proper Assessment Center permissions? Your program director or PAEA account manager is responsible for granting Assessment Center permissions, and not everyone will have the same access. If you are missing access to complete a task, please check with your PD or account manager.
• What PAEA Assessment Center permissions do I need? Here are the most common roles: (Program Directors can assign one or multiple roles)
  • Ordering Agent: Users with this role have permission to use the PAEA Assessment Shop to order exams.
  • Assessment Hub User: Users with this role have permission to manage the program’s student roster, schedule exams, and view score reports in the PAEA Assessment Hub.
  • Exam Proctor User: Users with this role have permission to proctor exams within the Exam Delivery Platform. This role is not for remote proctoring services.
• PINs now available five day in advance. The exams will show in the Monitor tab five days in advance with a status of Scheduled (locked) with a lock icon. Exams will change to Ready at the scheduled start time.
• Void button in the Exam Delivery Platform no longer available. If you need to void a test after it’s started, please contact customer service. If the exam has not started, go back to the Assessment Hub to cancel the exam.

While working with programs that use the Assessment Center, PAEA has heard the challenges faced when starting exams. As a result, our guidance on removing PINs for the in-person proctored delivery type has been reconsidered.

To read more on the use of PINs in starting an exam, click here.

We are pleased to announce Mac SecureClient has been updated by Apple for Macs and the latest iteration should prevent future scoring problems.

The latest version is available in the App Store. For many Mac users, the update will be done automatically, so the update may already be in place for some. However, Apple has a setting that can be turned on/off for apps to update automatically so it may not have auto-updated for everyone. We recommend turning on “auto-update” by going to your App Store settings and ensuring Automatic Updates is checked.

Please alert your students that it is important to check that they have the most up-to-date version of SecureClient before an exam begins. Here are instructions for those who want to manually update their apps.

The exams will show in the Monitor tab five days in advance with a status of Scheduled (locked) with a lock icon. Exams will change to Ready at the scheduled start time.

If you need to void a test after it’s started, please contact customer service. If the exam has not started, go back to the Assessment Hub to cancel the exam.

There are two equated forms available of the End of Curriculum™ exam. If a student fails on his or her first attempt and the PA program would like the student to retake the End of Curriculum exam, they may do so only once and no earlier than 60 days after their initial administration. This ensures that the student and program have adequate time to develop and implement an individualized remediation plan.

One limitation of transition from ExamDriver to the new Assessment Center is that we can’t tell the Assessment Center that the students have already taken their max allowed End of Curriculum attempts. Therefore, the Assessment Center thinks students who took End of Curriculum twice in ExamDriver can be scheduled for a third exams (second retake). While programs can technically schedule these students for a third End of Curriculum in the Assessment Center, it would be against PAEA policy, and we ask that you please refrain from doing so.

Ordering exams has never been easier! A great feature in the Assessment Center is the option to upload your purchase order (PO) online. Doing so removes the requirement to email PAEA a copy of your purchase order, as was the normal procedure when ExamDriver was in use. The PO can be uploaded in one of three different areas while navigating through the Shop:

1. When entering your payment information, just before clicking the button to Place Order.
2. On the confirmation page, immediately after the exam order is placed.
3. When viewing previously submitted orders. From the Shop home page click View Previous Orders, then View Details for the relevant order.

• This option is great for programs whose policies require submitting the exam order first, then providing an invoice to their finance department to receive a purchase order and payment.

In each area the button will be labeled “Upload Files”. Once a PO is uploaded into the Shop with an exam order, PAEA Finance receives an automated notification to review the information for accuracy and subsequently release the exams to your program. Keep in mind the Finance review process and releasing of exams may take two business days following the PO upload, and the PO only needs to be uploaded in one of the three places. Although emailing the PO is no longer required, you may still send a copy to exams@paeaonline.org for assistance if there is an issue uploading it online, or if the exams need to be urgently released.

For reference, uploading a PO is detailed starting on page 8 of the Assessment Center User Guide, which is available to download on the Assessment Center Resources page.  We also have an instructional video available HERE outlining the complete ordering process from start to finish.

A quote can be generated in the Shop by program users with Ordering Agent assessment permissions.

1. Log into the PAEA Member Community, select the Assessment Center tab, then clickAssessment Shop.
2. From the next page click Order Exams or scroll down further and click the button for the exam you need to order.
3. Adjust your quantity and click Add to Cart. Next, choose to Continue Shopping or View Cart if you have all the exams needed.
4. On the next page to the right, click Next under Request a Quote – Exams.
5. Review the order for accuracy, click Next again, and a .pdf file will be generated with your quote information.

Note: A quote is not an invoice and does not represent an order submission. After obtaining the quote, please return to your cart and finish submitting the order until a confirmation message is received.

As you’re uploading the students in your latest cohort, here are some recommendations for making it easy to get the responses you need to help students successfully activate the password-protected access they’ll need while in your program.

If possible, plan the time your students will be uploaded into the Hub by faculty or staff. Doing so at a time when most can easily access their email is ideal, since after being uploaded the students receive an automated email to set their password. If students are uploaded during a busy time when they don’t check email often (ex: during a clinical rotation, or at the end of the week), it’s likely they will miss the message and the password invitation link will expire – as it’s designed to do so if not clicked in 5 days.

Of course, we know planning around the schedule of many students can be difficult and that suggestion won’t work for everyone, so simply giving the students personal notice of when they’re going to be uploaded can also be helpful. With your prior notification they will know to expect the time-sensitive email from PAEA. In addition, you should make it clear in your pre-exam communication to students that the Hub is not used for exam administration– it’s only used to view score reports. We have templates for communicating these and other topics with students available in the Assessment Center Resources, on the Student Communications Resources page.

In the event a student’s password creation link expires, Assessment Hub users can resend this welcome message. Go to the Manage Students page, select the student from the table and then click Resend Confirmation. If the student has already set their password but requires assistance resetting it, this button will say Send Password Reset.

In this article, “The End of Raw Scores, and the Benefits of Scale Scores,” we explain that starting with the launch of the new platform on August 23, PAEA will be removing the scale score conversion calculator and replacing it with a raw score look up table.

As an update, upon launch of the Assessment Center the PAEA End of Rotation Exam conversion tables for Versions 6, 7 and 8 will be available in Assessment Hub under “Exam Driver Score Reports”. The remainder of the conversation tables (Version 2, 3, 4 and 5) will be available in September.

Upon launch of the Assessment Center, ExamDriver score reports for the PAEA End of Rotation™ and PACKRAT® exams, from 2012 through July 2022, will be available in the Assessment Hub under “ExamDriver Score Reports”.  The PAEA End of Curriculum™ exam will undergo additional quality control checks for accuracy and reports will be available in September of 2023.

The second wave of ExamDriver reports will be migrated to the Assessment Center in September. This will include all remaining reports not migrated in the initial effort along with End of Curriculum score reports. If programs are in need of yet-to-be migrated score reports prior to the final September migration, please contact us at exams@paeaonline.org.

In ExamDriver, time-based accommodations were scheduled simultaneously when the student was scheduled for their exam. There is now a change to this process. In the Assessment Center, time-based accommodations are now part of the student roster under manage students and needs to be entered before scheduling a student for their exam event.

Faculty will need to review all their students with time-based accommodations in the Assessment Hub under “Manage Students” to make sure time-based accommodations are accurately entered.

In the new Assessment Center, you can schedule students’ exams to begin in their local time zones. This includes the ability to schedule in separate events if you have students taking remote exams in different time zones. To do this, you can indicate the time zone where the student will take the exam at time of scheduling.

The benefit is when the student gets their confirmation email, it will confirm the time zone where the student will sit for the exam. This is a feature of scheduling in the Assessment Center. Please be aware that all exams will be converted to Eastern Time in the Exam Delivery Platform when Proctor users view the Monitor Exams tab. Also, exam availability will end at 11:59 p.m. Eastern Time on the last day. As long as a student begins their exam before that time, they will be able to complete it.

No, anyone that has Exam Proctor user permissions in your program’s PAEA Member Roster can proctor any exam.

While an In Person exam is scheduled with a specific start time, a student may still begin the exam until 11:59 PM Eastern Time if the event is delayed.

However, if the student is unable to take it on the scheduled calendar date (In Person) or within the scheduled date range (Unproctored and Remote Proctored), it is important to cancel the exam event after being informed of the delay. This can be done by any faculty or staff with Assessment Hub User permissions by going to Assessment Center > Assessment Hub > Scheduling > Exam Schedule. Once filtered to the applicable Graduation Year and Exam, select Cancel from the corresponding row of the student’s exam you wish to cancel. When the exam is cancelled on this page, the exam credit is returned to the program’s available balance for future use.

Please note if an exam is not cancelled within the scheduled calendar day or date range, the system will automatically void the event and the credit does not return to the program’s balance. If your program is unable to cancel the exam event and the system automatically voids, please contact exams@paeaonline.org for additional assistance.

In some cases, a proctor can cancel an exam and reschedule it immediately to resolve technical issues with launching, or if the student was not assigned their allowed time-based accommodations.

• Note: Rescheduling for the same calendar day is only allowed for In Person delivery type.

When this is necessary, the program faculty or staff should go to Assessment Center > Assessment Hub > Scheduling > Exam Schedule. Once filtered to the applicable Graduation Year and Exam, select Cancel from the corresponding row of the student’s exam you wish to cancel. When the exam is cancelled from this page in the Hub, the exam credit is automatically returned to the program’s available balance to use again.

It’s very important that the proctor communicates to the student their exam is being cancelled and rescheduled. The student will need to immediately close the SecureClient app (or if needed shut down the computer) while the rescheduling takes place. After the proctor confirms the exam is rescheduled, the student can relaunch SecureClient and login with their newly generated keycode.

The Assessment Center now allows students to take exams on iPads. This enhancement is a direct response to program requests.

To take advantage of this new feature, students must download SecureClient. Students will need to ensure the latest version of the app is downloaded either by allowing automatic updates or manually updating SecureClient.

Currently, the only tablet that can be used to take PAEA exams is an iPad. The iPad Mini is not compatible due to screen resolution requirements, which are listed here. There are a few important differences in how the iPad app works:

• Using the iPad app may benefit students who require the use of zooming to increase the size of the test text and images by using pinch gestures. We urge students to exercise caution to ensure that pinching does not change their answer selections.
• The iPad version does not currently have the ability to highlight stem text or strike out answer options like the computer app.
• The digital notepad still only uses the keyboard. Students cannot draw with their finger or an Apple Pencil in the notepad, so it functions similarly to the computer version.
• The app will ask users to enter lockdown mode before entering the test – clicking “no” will prevent students from entering the test, while clicking “yes” will disable buttons and gestures that allow test takers to access other apps.

Beginning with exams scheduled on Monday, November 13, Unproctored exams in the Assessment Center will no longer have a PIN added by default. This means that students can start their tests with the Unproctored delivery type at any time within the scheduled date range without intervention by a proctor.

Exams scheduled before November 13 with the Unproctored delivery type selected, regardless of the actual exam administration date, will still have a PIN set. For those previously scheduled exams, proctor users can remove the PIN within five days of the scheduled start date to allow students to begin their exams at their preferred time.

With these changes, the delivery types available in the Assessment Center will work as follows:

• In-Person Exams are scheduled for a set time with a PIN set, administered in SecureClient. These exams may be scheduled until the time they are set to begin.
• Unproctored Exams are scheduled for a date range without a PIN, administered in SecureClient. These exams must be scheduled at least a day before they are set to begin.
• Remote Proctored Exams are scheduled for a date range with a PIN, administered with a third-party remote proctoring service with monitoring resources, as they will not require SecureClient. These exams must be scheduled at least a day before they are set to begin.

When students sign into SecureClient or Surpass to start an exam they will enter their keycode and PIN as directed and be asked to acknowledge a student agreement. The check box is grayed out until the student actively scrolls through the whole agreement. After that task is complete, they can check the acknowledgement and start the exam.

1. For in-person exams, the order in which the proctor and student start an exam is important.
2. The student(s) enters the exam room. At this time, the proctor should check the student as present and remove the PIN. The student can also open SecureClient and check for updates at this time but not enter their Keycode.
3. Only after the proctor has removed the PIN may the student enter their Keycode, review their exam details, and review and acknowledge the Examinee Agreement.
4. Finally, they will be stopped after the Examinee Agreement until the proctor is ready to begin the exam by Unlocking.
5. Note: If the student enters their Keycode before the faculty removes the PIN:
   • On a PC: The “remove PIN” button will be blocked and the student will have to enter the PIN rather than have the proctor unlock.
   • On a MAC: You will need to find another device for the student or uninstall and reinstall SecureClient if another device is not available. This is a bug that the team is working on fixing.

1. For in-person exams, the order in which the proctor and student start an exam is important.
2. The student(s) enters the exam room. At this time, the proctor should check the student as present. The student can also open SecureClient and check for updates at this time.
3. The student may enter their Keycode, review their exam details, and review and acknowledge the Examinee Agreement.
4. Finally, they will be stopped after the Examinee Agreement until the proctor shares the PIN. Once the student puts the PIN in the exam will start.

In the Assessment Center, unproctored exams do not require a PIN.

1. The student signs into SecureClient and enters the Keycode they were supplied in their confirmation email. This will start the exam.
2. No PIN is needed.

1. When you schedule a student for an In-person exam, this requires the student to use the lockdown browser at the remote location.
2. Have the student sign on to the video call via a second device, i.e. a phone or tablet that sits to the side of the student for the faculty to proctor.
3. Follow the instructions above to start the exam as if in person.
4. Note that PAEA does not require the use of a proctor for remote administrations of PACKRAT® and End of Rotation™ exams. These exams may be given Unproctored. End of Curriculum™ exams must be given in person.

1. After you schedule a student for a remote proctored exam, send the third-party vendor the instructions, which can be found on this page under the Remote Proctor link. Note: At this time the instructions cannot be sent till the day of the exam, we are working to fix that.
2. The student will need to schedule a time to test with the third-party vendor.
3. At the time of testing the student signs into the third-party vendor’s website as instructed by them and follows their instructions to initiate an exam.
4. When instructed by the third-party proctor the student will navigate to the exam delivery platform website, https://paea.surpass.com/takeatest. When in this third-party environment students DO NOT use SecureClient, the third-party vendor’s technology replaces it. They will enter their Keycode, verify that their name and exam details are correct. Then the student will acknowledge the Examinee Agreement, and finally, the third-party proctor will give them their PIN to begin the exam.
5. Note that PAEA does not require the use of a proctor for remote administrations of PACKRAT® and End of Rotation™ exams. These exams may be given Remote Unproctored. End of Curriculum™ exams must be given in person.

While this can technically be done during in-person exams, exams are timed and have scheduled breaks. Exams should not be paused unless there is an emergency or a student accommodation for frequent breaks. In-person proctors may pause the exam in the case of an emergency.

For students using Macs, they are technically taking their exam offline, so the proctor does not have the same controls. If they need to take an unscheduled break, they can close their computer to disconnect from the exam. When they return, they will enter their Keycode again. Their progress and exam clock will resume where they left off.

Third-party proctors do not have access to pause an exam in an emergency. In that case the student should disconnect from the exam by closing their browser. When they return, they will enter their Keycode again. Their progress and exam clock will resume where they left off.

1. Faculty and proctors do not need to download or open SecureClient. The lockdown browser is only used by students.
2. The SecureClient lockdown browser MUST be used by students for in-person or unproctored exams. If a student tries to use the direct link instead of the SecureClient browser for an in-person or unproctored exam, they will get an “Invalid Keycode” error.
3. To start a remote proctored exam with a third-party vendor, the student will sign on to the vendor’s website and when instructed, navigate to the direct link. They will NOT use the SecureClient browser. The vendor’s software will replace SecureClient.

A bit of patience is required in ending the exam. Because SecureClient downloads the test content and then uploads results, students need to be careful not to shut down their computers right after clicking the final “Exit Test” button. Wait for SecureClient to return to the Keycode screen or close down to ensure that their results have uploaded.

If the student closes out of an exam and the results upload properly, on the Monitor screen of the Exam Delivery Platform you will see a green “finished” check.  If a student closed down before verifying and the exam had uploaded or had a connection issue, you will not see a green “finished” check. Ask the student to open SecureClient again and enter their Keycode. This should allow the results to finish uploading.

The Exam State column denotes the current status of a student’s test. Many of these states will not apply to PAEA exams. The below key can be found starting on page 31 of the Assessment Center User Guide.

Selecting the Unproctored or Remote Proctored delivery type when scheduling an exam allows a student to take their exam within a range of dates. These exams must be scheduled at least one day before you want the range to start because students are given the entire day on each day in the range to begin their exam. They have until 12:00 a.m./Midnight in the selected time zone on the first day of the range until 11:59 p.m. Eastern Time on the final day of the range to begin their exam. As long as the exam begins before the end of the last day in Eastern Time, the student will be able to complete it as the exam content is downloaded to the computer.